Route 42 North Dental Cut Employee Benefits

Healthcare Compliance and Training to Retain Talent

Overwhelmed by high profits, compliance obligations, and overcrowded training facilities, 42 North Dental found that operations were becoming increasingly difficult. But in healthcare, your priority is your patients. So, how could an organization overcome these challenges while still providing quality care?

Randy Schumacher, Director of Learning and Development, found training success with TalentLMS because he was able to:

• Measuring the training of 1600 students
• Check for compliance training
• And let 42 North Dental’s providers focus on their patients

Through an extensive training facility, Schumacher cut profits, complied with industry regulations, and prioritized 42 North Dental’s valuable patient-provider relationships.

Click below to view a success story.

The Challenge: Transforming Quality Patient Care Training

A dental practice comes with a lot of spinning plates for dentists. Especially if you are trained in healthcare, not business management. That’s where 42 North Dental comes in. The organization has more than 40 years of experience supporting dentists to do what they love: providing quality patient care without administrative overhead.

42 North Dental exists to allow dentists to do what they do best: provide quality care to patients. And the organization takes care of all support functions: recruiting, training and development, payroll, and resources. That’s a lot of moving parts for 1600 employees.

Before TalentLMS, training lived in silos. Each department had its own training equipment, if it had everything. None of it was highly rated or shared. New hires had limited formal learning, compliance requirements were difficult to track across processes, and career development was an afterthought. The result? The profit rate is around 40%.

In the case of health care, that kind of benefit doesn’t just mean hiring costs. It affects the quality of patient care and the stability of the entire practice. 42 North Dental needed a way to consolidate training, make it relevant, and give people a clear way forward.

Before I came to 42 North Dental, training happened in small packages. Each department had its own training equipment; if they had everything, nothing could be measured or shared. With TalentLMS, we’re building a repository for all that training, and as we aggregate all of our training content, we’re building a huge library of quality material to make available to everyone in our organization. – Randy Schumacher, Director of Learning and Development at 42 North Dental

One Platform for Compliance, Onboarding, and Business Growth

Schumacher went with TalentLMS to bring training out of the dark ages. With a modern training platform on their side, he created a learning hub for all, encouraged career development, and significantly reduced employee turnover.

Three areas where TalentLMS has made a big difference? Compliance, onboarding, and performance improvement.

In a regulated industry like healthcare, compliance training is not an option. The medical and dental industry is full of compliance-related training that doctors and hygienists must take. With TalentLMS, Schumacher developed courses that providers could complete through their system without disrupting patient care.

The ride followed. Instead of relying on individual actions to train every new hire from scratch, 42 North Dental built a consistent onboarding program in TalentLMS. The result: each practice now saves 35 hours per new job because the basic training is already built and ready to go.

But the biggest change was in job development. Schumacher created learning methods that encourage employees to grow within the organization. One of the first programs they implemented was a front desk training program. Employees can work through courses organized on 42U, their portal called TalentLMS, and enter management roles. And that’s exactly what happened. Within the past three years, three people who started as front desk workers became district managers.

Three areas where TalentLMS has really helped us. Number one, consistency. The medical and dental industry is full of compliance-related training that doctors and hygienists need to take. Second, just learning and developing. We have created many programs to help people with their career development. And finally, onboarding all new hires, because our industry is highly profitable and we are always training new hires. – Randy Schumacher, Director of Learning and Development at 42 North Dental

Training Benefits TalentLMS Brought to you by 42 North Dental

• Central training hub: The combined online training program saved 10,500 man hours, which translates into significant cost savings.
• Continuous compliance: Healthcare providers have certified (and recertified) their compliance with strict healthcare industry regulations.
• Easy ride: Leaning less on individual practices for new hires saves each practice 35 hours per new hire.
• Reduced employee benefits: With a focus on career development, training has encouraged staff retention and reduced turnover from 40% to 25%.
• To create simple lessons: The visual platform format made it easy to build lessons from start to finish. Lauren Gillis, who works in course creation at 42 North Dental, finds TalentLMS doubles as a conceptual tool and course builder, all in one place.

Using TalentLMS is straightforward and simple. The format is really intuitive, and I can almost use it to create an outline as I go and fill in the blanks and add and build on what I have. So it helps me from that brainstorming to the final design. — Lauren Gillis, Learning and Development Specialist, 42 North Dental

A Training Program That Keeps the Whole Organization Growing

42 North Dental began by solving a practical problem: training was fragmented, compliance was difficult to manage, and profits were high. Built with TalentLMS goes far beyond fixing those problems.

Today, 1600 students across the organization receive 322 courses that include compliance, onboarding, and professional development. New hires are ramping up quickly. Providers remain focused on patient care. And employees who want to grow their careers have a clear way to do it.

The numbers tell the story. Over 10,500 man-hours saved, 35 hours returned per practice for every new hire. Profitability decreased from 40% to 25%. And industry recognition to back it up: 42 North Dental has won both the Trailblazer and Great Results training awards.

What TalentLMS has done for this organization has allowed doctors and hygienists to focus on quality care. For Schumacher, that’s what a training program should look like. It’s not a side project or a compliance check box, but a core part of how an organization supports its people and its patients.

TalentLMS made the last job of my entire career the best job I’ve ever had. And I want to personally thank TalentLMS for making it so easy and fun. – Randy Schumacher, Director of Learning and Development at 42 North Dental