Delivery robots crashing into bus shelters in less than a week were caught on video
A Serve Robotics delivery robot crashed into a Chicago bus shelter, shattering a glass panel in an incident caught on video. (Credit: Center Building Group)
Two delivery robots reportedly crashed into Chicago bus shelters this past week, shattering glass panels in separate incidents on separate days.
One crash, captured on video Sunday, shows a delivery robot approaching a Chicago Transit Authority (CTA) bus stop on Racine Avenue in West Town before crashing through a glass shelter, FOX 32 Chicago reported.
The impact sends pieces tumbling into the robot — identified as “Nasir” and operated by Serve Robotics — before it stops, FOX 32 reports.
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One crash shows a delivery robot approaching a CTA bus stop on Racine Avenue in West Town before crashing into a glass panel of a shelter. (Center Building Group)
Serve Robotics said no one was injured and workers quickly cleared the scene.
“We have also contacted local stakeholders and are willing to deal directly with any issues,” Serve Robotics said in a statement. “We are taking this matter very seriously.”
The second incident happened Tuesday at a bus shelter near North Avenue and Larrabee Street in Old Town, according to FOX 32.
| A ticker | Security | Finally | Change | Change % |
|---|---|---|---|---|
| SERV | UKHONZA ROBOTICS INC | 8.32 | -0.76 |
-8.37% |
A video shared on social media shows the robot brought in by Coco Robotics after breaking through another glass panel, FOX 32 reported.
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Serve Robotics delivery robot. (Give robots)
“In over a million miles of deliveries, this is the first time one of our robots has hit a building like this,” Coco Robotics told FOX 32. “Our robots operate at a top speed of 5 miles per hour, and safety is a top priority in how we design and monitor our systems.”
Coco confirmed that it has launched an internal investigation, calling the accident “a rare, isolated incident” and promised to avoid similar incidents.
“We are thankful that no one was injured. We have reached out to the company that owns the shelter and we are dealing with the costs of repairing it,” said Coco.
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The Coco automated delivery service robot delivers food in Los Angeles. (James D. Morgan / Getty Images / Getty Images)
Coco began operating in Chicago in late 2024, when Serve Robotics introduced its delivery robots in September as part of a pilot program in the city, according to ABC7 Chicago.
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On Wednesday, Mayor Brandon Johnson said that he is aware of these incidents and emphasized that this inspection program is designed to assess the performance and identify areas that need to be improved, the newspaper reported.
Serve Robotics and Coco Robotics did not immediately respond to FOX Business’ request for comment.
